Office Administration – Health Services

Office administrators in the health services field are vital members of the healthcare team, often the first person to interact with clients in a physician’s office. Graduates are able to work within and manage any health services office with the required comprehensive knowledge and specialized skills. Accuracy and confidentiality are paramount, and students should have excellent critical thinking skills, be organized, and know how to prioritize. Students must have solid interpersonal skills and work effectively in a multicultural environment. Good communication skills, both written and oral, and excellent keyboarding skills, are assets.

Upon completion of this program, the successful student will have reliably demonstrated the ability to*:

• Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.  
• Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.  
• Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.  
• Operate and provide support to others related to the use of office equipment and technologies.  
• Evaluate, establish and administer health records management systems* to ensure confidential, secure, accessible and organized electronic and paper records*.  
• Produce financial and client billing records* for health services by compiling relevant information and using accounting software.
• Produce health documents and reports using available technologies and applying industry standards.
• Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.  
• Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

CREDENTIAL AWARDED UPON COMPLETION:

Office Administration – Health Services – Diploma, Transcript, and Letter of Completion.

CAREER OPPORTUNITIES:

Opportunities in the healthcare field are diverse and include physicians’ offices, hospitals, laboratories, medical clinics, nursing homes, health insurance offices, public health offices, and alternative health therapy offices.

ADMISSION REQUIREMENT:

A student must be 19 years of age.

• Domestic Students: Secondary School Diploma
• International Students: High school diploma/graduation certificate and transcript or equivalent in original language and English translation.
• English proficiency requirement:
• TOEFL iBT 78 with no band lower than 20, or PBT score of 550, or CBT score of 213 / IELTS 6.0 with no band lower than 5.5, Duolingo score of 100.

PROGRAM AVAILABLE DATES:

January, May, September

TUITION AND FEES:

The standard tuition and fees for the current academic year.

COURSE DESCRIPTION

“This program has been approved by the Private Training Institutions Regulatory Unit (PTIRU) of the Ministry of Post-Secondary Education and Future Skills”.

* Contact on-site administrator for Program outline to get detailed information on this program.